Investigating - Impact: Users attempting to process text match characteristic data items with specific numerical formats.

Issue Summary
We are currently experiencing an unexpected issue with our data validation engine. When completing a text match characteristic data item that includes a trailing zero (for example, 3.0), the system incorrectly marks the data item as a failure when it should successfully pass.

Current Progress
Investigation: Our engineering team is actively isolating the root cause within the text matching logic.

Next Steps: We are working on a fix to ensure trailing zeros are evaluated correctly.

Updates will follow as soon as more information or an estimated time to resolution becomes available.

Jul 15, 2026 - 10:46 EDT
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Operational
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had a major outage.
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Jul 17, 2026

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Jul 15, 2026
Resolved - This incident has been resolved.
Jul 15, 11:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 10:46 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 10:45 EDT
Investigating - We are currently investigating an issue where Data Sheet history will show as blank when exporting to PDF.
Jul 15, 08:25 EDT
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Jul 3, 2026

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